🛡️ Refund & Cancellation Policy

Last Updated: October 2026 • Effective Immediately

        Our Customer Guarantee: At dopic.app, customer satisfaction is our top priority. We offer a transparent, hassle-free 14-Day Money-Back Guarantee on all digital VIP purchases. If our tools do not meet your expectations or if you experience technical issues, you are entitled to a full refund.
      

1. Merchant of Record & Payment Processing

Our order process is conducted and secured by our authorized online reseller and Merchant of Record, Paddle.com Market Ltd ("Paddle") (Judd House, 18-29 Mora Street, London, EC1V 8BT, UK). Paddle handles all payment processing, currency conversions, applicable VAT/sales taxes, customer billing inquiries, and refund disbursements on our behalf.

2. 14-Day Money-Back Guarantee

We stand firmly behind the quality of our AI image processing and ID photo compliance tools. You may request a full refund within 14 days of purchase under any of the following circumstances:

Photo Rejection Guarantee: If an ID or passport photograph generated by dopic.app fails official government verification due to technical sizing or background compliance issues;
Technical Malfunction: Inability to access paid VIP features, repeated processing errors, or server outage preventing prompt photo generation;
Unintentional / Duplicate Purchase: Accidental double transactions or mistaken billing;
General Dissatisfaction: If the premium output does not meet your expectations within the initial 14-day window.

3. Subscription Cancellation Policy

You have full autonomy over your subscriptions:

Cancel Anytime: You may cancel your monthly recurring subscription at any time with zero cancellation fees.
Self-Service Cancellation: Click the "Manage Subscription" link provided in your purchase confirmation email from Paddle, or navigate to the VIP management section inside dopic.app.
Post-Cancellation Access: Once cancelled, you will retain active VIP access until the end of the current pre-paid billing cycle. You will never be charged again unless you manually re-subscribe.

4. Lifetime Access Passes

Our Lifetime VIP Access pass is a one-time, non-recurring purchase granting perpetual access. It is fully covered by our 14-day satisfaction guarantee. If requested within 14 days of the original transaction, a 100% refund will be issued and the associated license token deactivated.

5. How to Request a Refund

Requesting a refund is simple and rapid. You may contact either our support team or Paddle directly:

Contact dopic.app Support: Email us directly at [email protected] with your order transaction ID (starting with txn_ or pdl_) or the email address used at checkout. Most requests are processed within 24 business hours.
Contact Paddle Buyer Support: You may also reach out directly to Paddle's 24/7 customer support team via paddle.net or by replying directly to your email receipt.

6. Refund Disbursement Timeline

Once a refund is approved by our team or Paddle, the funds are credited immediately back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, Google Pay). Depending on your financial institution, the credit typically reflects on your bank statement within 3 to 5 business days.